In this section you can find answers to the most frequently asked questions about purchasing coffee pods, capsules and coffee machines on our e-commerce website.
Our company is always looking for new agents. If you’re interested in joining the Caffè Borbone team, send your application to caffeborbone@caffeborbone.it.
No, coffee is a food that naturally does not contain gluten.
You can send us your application as soon as a position is available on our LinkedIn channels, or submit a spontaneous application by filling out the "Work with us" section at the bottom of our website. Please note that our switchboard does not handle spontaneous applications.
To make sure you don’t miss any of our initiatives and always stay updated on the world of Caffè Borbone, we recommend subscribing to our newsletter: you’ll receive news, projects, offers and insights directly in your inbox.
You can purchase our products directly on our website, where you’ll have access to 100% dedicated customer support, plus the guarantee of always finding original and available products.
You can easily track your shipment at the following link: Track my order. Just enter the order number (you’ll find it in the confirmation email) and the email address you used. If you haven’t received the order confirmation email, check your SPAM folder.
Sure! Track your shipment here: Track my order. Enter your order number and the email used at checkout. If you can’t find the confirmation email, check SPAM.
It was likely filtered to SPAM. Please check it regularly before contacting us.
We ship your order within 1–2 business days. For updates, check the Contact Form. Greece and the United Kingdom are exceptions, with delivery estimated at about 10–12 business days.
Shipping costs are €6. However, if your order reaches €40 for deliveries in Italy or €55 for international orders, shipping is free. During checkout you will see the total including shipping based on the destination.
Delivery by appointment is not available. Couriers deliver Mon–Fri, approx. 8:30–18:30. You can add preferences in the notes such as "morning delivery", "afternoon delivery" or "deliver by..." / "after..." (minimum 3-hour windows). Preferences are not binding at least for the first attempt. Very specific requests (e.g., "12:15–13:00") are generally not accepted.
Yes, to several European countries: Austria, Belgium, Denmark, Germany, Greece (islands excluded), Ireland, Luxembourg, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia and Spain (islands excluded). For Greece and the UK, delivery is estimated at 10–12 business days.
Delays may depend on the courier’s logistics. Monitor the status on Track my order. For specific updates or a new delivery, contact the courier indicated in the tracking. If you need further support, we’re here to help.
The courier will leave a notice with useful instructions and will automatically reschedule delivery for the next business day. Alternatively, you can contact the local branch to arrange a new attempt.
Yes. Fill out the form in the Support section of the website by selecting "Order change or cancellation" and provide the new address.
Yes. At checkout you can add a new address and select it for delivery. The address will be saved to your profile for future orders.
The tracking email is sent when the order is processed, but tracking becomes visible only after the courier issues the code (usually after 9 pm on the shipping day).
Premium quality and carefully selected beans from the best plantations. Artisan roasting for a rich, aromatic profile; various blends for every taste.
Caffeine helps with alertness and concentration. Coffee contains antioxidants that are beneficial to well-being. Consume in moderation.
Yes. Arabica: more delicate and aromatic taste, less caffeine. Robusta: more intense and bitter, higher caffeine. Many blends combine both.
Treatment with steam followed by extraction with ethyl acetate (a non-toxic technological co-adjuvant naturally present in coffee), carried out and certified by a specialized European company.
Our capsules are gluten-free (except barley capsules). The 5 classic blends in pods are gluten-free; other beverages may contain traces.
Nobile, Suprema and Decisa blends are available exclusively in large-scale retail. On the online shop you’ll find blends by color; info here: Offer for Specialist Shops.
Each blend differs in intensity, aroma and roast (e.g., Black: very intense; Gold: more delicate). Choose according to your preferences.
We offer multiple formats: capsules compatible with Nespresso, Lavazza A Modo Mio, Dolce Gusto and paper pods. Check the format on the site.
In a cool, dry place, away from direct light and humidity. Sealed packages preserve freshness longer.
Coffee is natural and additive-free, but always check the label of each product.
Compostable ESE pods compatible with machines using 44 mm single-dose pods. Not compatible with capsules nor with 38 mm ESE. Also compatible with MOKA CIAO.
Capsules compatible with: Nespresso (domestic use), Lavazza A Modo Mio, Lavazza Espresso Point, Bialetti (domestic use), Nescafé Dolce Gusto, Caffitaly System. At the bottom of the pages you’ll find the list of compatible machines for each system.
Yes. The capsules have an internal aluminum film that makes them compatible with this system.
No, they are not compatible with Nespresso Vertuo.
No, they are not compatible with Lavazza Firma.
We produce 38 mm single-dose ESE pods, but they are not available on our online shop.
We accept: Visa, MasterCard, American Express; PayPal; Bank transfer; Cash on delivery (Italy only, orders ≥ €40 and ≤ €1000); Apple Pay; Scalapay (installments); Sofort (international orders only).
Yes. We use a certified platform; card data are encrypted and not stored in our systems.
Yes, with Scalapay if available at checkout.
After completion it’s not possible. For assistance before shipping, contact us: Contact Form.
No, only one method per order.
First check your spam folder. If you don’t find anything, contact support with your order details: Contact Form.
Yes, if enabled for online payments and supported by the network.
Possible causes: card not enabled online, insufficient funds, incorrect details. Check with your bank or try another method.
Contact us as soon as possible: Contact Form. If the order hasn’t shipped we’ll issue a refund; if already shipped, we’ll proceed with a return.
Verify card details, limits and restrictions on online payments with your bank. If it persists, contact support: Contact Form.
Contact us via the Contact Form with your order details. If not shipped and charged, we’ll refund immediately; if already shipped, we’ll start return and refund.
Euro (€). Possible exchange fees may be applied by your bank if ordering from abroad.
You’ll receive an email summary with the bank details. Enter the order number in the reason for payment. The order is processed after payment confirmation.
Orders cannot be modified; we can cancel it if it is not yet in preparation. Fill out the Contact Form selecting "Order change or cancellation".
We can cancel it if it hasn’t been handed over for shipping, otherwise we’ll proceed with return and refund. Use the Contact Form (reason: "Order change or cancellation").
We’re sorry for the inconvenience. Fill out the Contact Form selecting "Missing products".
If the order has not yet been processed we’ll modify it; if already in shipping, we’ll arrange collection and exchange. Fill out the Contact Form (reason: "Merchandise Exchange").
In the order/payment summary, tick "I WOULD LIKE TO REQUEST A COMMERCIAL INVOICE" and enter the data: VAT number, Company name, PEC, SDI.
At the end of the purchase we show a confirmation with code. You can always see the status in "Your Orders" after logging in.
If payment is OK, the order enters preparation. Tracking becomes visible after the courier issues the code (usually after 9 pm on the shipping day).
Not possible after completion. If you need assistance before shipping, contact us: Contact Form.
Yes, as a guest. We recommend registering to monitor orders and access newsletter and loyalty.
Fill out the Contact Form (reason: "Order change or cancellation").
To modify an order already placed, fill out the Contact Form (reason: "Order change or cancellation").
Exclusive benefits, reserved discounts, sizes from S to XXL, ability to change blends, Machine + Coffee option (the machine remains your property). Subscribe here: Subscribe.
Yes, you can change blends and upgrade (up to 200 pods/month). Changes apply from the next shipment. Downgrade is not possible.
From your personal area → "Go to your subscriptions" → section "Your payment method" → "EDIT".
No. Subscriptions allow credit card only (not debit or prepaid).
No, the system is automated. You still have two annual suspensions to temporarily postpone the charge.
Always free.
Yes. The remaining installments will be charged to the associated card; the machine remains your property.
You can suspend up to twice a year. During suspension you cannot modify/extend/cancel/reactivate. The charge shifts to the following month.
No, the subscription is for Machine + Coffee or Coffee only.
Yes, dedicated assistance during the subscription and for the following year.
No binding commitments. For Machine + Coffee you can cancel at any time (remaining installments will be charged). For Coffee only you can cancel freely with no charges.
Yes, tick "I want to request a commercial invoice" and enter the required data.
Currently in Italy only.
With sizes L and XL you will receive a free descaler Bomba Plus (first shipment only).
Caffè Borbone’s loyalty program: collect Cup Points and get rewards on the website.
Register to the program in the "Borbone Club" section of the site and click "Log in or Register" (or use the profile icon at the top right).
1 point for every euro spent (automatic credit after fulfillment). Extra points with special missions on the program page.
On the Borbone Club program page, button "Enter the points collection".
Profile icon at the top right (third in the menu) or from the "Borbone Club" section → "Log in or Register".
Choose rewards from the catalogue: gift cards and coffee vouchers with special discounts.
No, they do not expire.
Yes, always.
Upon order shipment.
Yes, they will be credited automatically upon shipment.
Currently in Italy only.
Yes. Pods go in organic waste and wrappers in paper. Details in the "Sustainability" section of the website.
Check the material (plastic or aluminum) and remove the coffee inside before disposing.
Capsules compatible with the Lavazza A Modo Mio system are made of biopolymer with high biodegradability and a paper-filter top: dispose of them in organic waste.
Outer boxes go in paper. Paper and cardboard used are FSC certified (at least 70% from responsibly managed forests or recycled materials).
Yes. Examples: recovery of silverskin and dust for compost/fertilizer; reuse of jute bags in agriculture for mulching; continuous commitment to circular economy at the Caivano plant.
Main projects: MWANYI (Uganda, development of agricultural skills and financial inclusion for youth and women) and Caffè del Birbantello (fighting youth marginalization in collaboration with non-profits).
EcoVadis Sustainability Rating (Gold Medal, 80/100; 97th percentile).
CIC compostability certificate; ISO 14001:2015 certification for sustainable environmental management.
On product pages and in the checkout summary before confirmation.
Yes, all prices include VAT.
Yes, periodically. Subscribe to the newsletter for exclusive promotions.
Contact us: Contact Form → "Contact the company for information not related to the official shop".
Yes, based on promotions, costs or updates.
No, they are separate: €6. Free from €40 (Italy) or €55 (abroad).
They may differ from other channels. On the official website you’ll find exclusive offers and dedicated support.
Contact us immediately; we will assess a refund or replacement if necessary.
Contact support; we will evaluate a solution and issue a refund/adjustment if appropriate.
Usually 1 code per order, unless otherwise specified by the coupon conditions.
- DiDi
- Frog Revolution
- Frog Revolution Vapor
- Baby Frog
No. Production is entrusted to Didiesse Srl.
Yes, 2 years for manufacturing defects (excluding damage from improper use or incorrect maintenance).
Fill out the Contact Form selecting "Machine Assistance".
Contact Didiesse Srl at the toll-free number 800 217 661.
No, due to complications related to Brexit.
Yes, return within 14 days if intact and complete. Contact us here: Contact Form (select "Machine Assistance").
Follow the manual: before use, run a water-only cleaning cycle, then insert the pod and brew.
Check the connection and press ON. If it persists, unplug and plug back in. For issues contact us: Contact Form (option "Machine Assistance").
Check that the tank is full and the pod is inserted correctly. A blockage is possible: try a thorough cleaning.
Remove used pods, empty and rinse the tank. Perform descaling monthly (or every 3–4 months with low-residue water).
Do not force it. Start a water dispensing cycle for ~3 seconds: it will detach easily.
About every 6 months or 1000 coffees. Signs of wear: water leakage or very wet tab.
Likely the pod is inserted incorrectly: center it and place it correctly on the steel plate.
Yes, it’s the stand-by mode for energy saving. Hold the dispensing button for ~3 seconds to reactivate.
Not recommended: it may scratch. Use a soft sponge and a mild descaler.
Check the closure of the extraction chamber and the condition of the upper gasket; if worn, replace it.
No, at the moment we offer machines compatible with ESE 44 mm pods.